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Emma Lianne Tutoring
Last updated: February 2026

These Terms & Conditions apply to all students attending 11+ group tuition sessions delivered by Emma Lianne Tutoring.

By confirming ongoing tuition, parents/guardians confirm that they have read, understood and agreed to these Terms & Conditions.

1. Session Details

• 11+ group tuition sessions are 1 hour in duration.
• Sessions run weekly during term time unless otherwise stated.
• Sessions are currently delivered at Serpentine Road Family Church, Wallasey, unless otherwise communicated in advance.
• Emma Lianne Tutoring reserves the right to amend session times or venue where reasonably necessary, with appropriate notice provided.

2. Fees & Payment

• The fee for 11+ group tuition is £25 per session.
• Payment must be made in advance.
• Parents may choose either:
  • Weekly upfront payment (£25 per session), or
  • Monthly upfront payment.
• Invoices will be issued according to your selected payment preference.
• Payment must be received prior to the lesson in order to secure your child’s place.
• Emma Lianne Tutoring reserves the right to suspend or withdraw a place where payment is not received on time.

3. Group Place & Withdrawal

• A place in the group is reserved specifically for your child.
• Fees secure the place within the group, not attendance at individual sessions.
• A minimum of one week’s written notice is required if you wish to withdraw your child.
• Fees remain payable during the notice period.

4. Cancellations & Absence

• A minimum of 24 hours’ notice is required if your child is unable to attend.
• Cancellations made with less than 24 hours’ notice are non-refundable.
• Missed sessions are non-refundable, as the group place remains reserved.
• If Emma Lianne Tutoring cancels a session, a credit will be provided.

5. Behaviour Expectations

• Students are expected to behave respectfully and participate positively within the group.
• Disruptive or inappropriate behaviour may result in removal from a session.
• Continued disruption may result in permanent withdrawal from the group.
• No refund will be issued in cases of removal due to repeated inappropriate behaviour.

6. Homework & Learning Resources

• Homework may be set to consolidate learning.
• Answers and/or feedback may be shared via email.
• All teaching materials, booklets and resources remain the intellectual property of Emma Lianne Tutoring.
• Materials may not be copied, reproduced or distributed without written permission.

7. Educational Outcomes

• Tuition is designed to strengthen skills, knowledge and examination technique.
• While every effort is made to provide high-quality preparation, no guarantee can be made regarding 11+ examination outcomes.
• Examination results depend on multiple factors including student effort, attendance, prior attainment, examination performance and cohort competition.
• Tuition does not constitute a guarantee of entry into any specific school.

8. Safeguarding

• Emma Lianne Tutoring holds an enhanced DBS certificate.
• Sessions are delivered in accordance with safeguarding best practice.
• Parents remain responsible for their child before and after each session.
• Emma Lianne Tutoring’s full Safeguarding & Child Protection Policy (PDF) can be viewed here.
  

9. Photography & Media

• Photographs may occasionally be taken during sessions for promotional purposes, including social media and the Emma Lianne Tutoring website.
• No child’s full name will be published.
• Parental consent will always be requested separately.
• Consent may be withdrawn at any time in writing.

10. Data Protection & GDPR

• Personal information is stored securely and used solely for the purpose of providing tuition services.
• Emma Lianne Tutoring complies with UK GDPR regulations.
• Personal data will not be shared with third parties without consent unless required by law.
• Contact details may be retained for administrative and safeguarding purposes.

11. Limitation of Liability

• While all reasonable care is taken during tuition sessions, Emma Lianne Tutoring cannot accept responsibility for loss, damage or injury unless caused by proven negligence.

12. Force Majeure

• Emma Lianne Tutoring shall not be held liable for failure to deliver sessions due to circumstances beyond reasonable control, including illness, extreme weather, venue closure or government restrictions.
• In such cases, sessions may be rearranged or credited where possible.

13. Communication

• Communication will be sent via email unless otherwise stated.
• It is the responsibility of parents/guardians to ensure contact details are kept up to date.
• Parents/guardians are responsible for regularly checking email communications and responding where required.
• Emma Lianne Tutoring cannot be held responsible for missed information due to unchecked or outdated contact details.

14. Contact Details

Emma Lianne Tutoring
Email: info@emmaliannetutoring.co.uk
Phone: 07340 750755